FAQs

Returns

  • Full-priced items purchased from SherriHill.com may be returned within 14 days of delivery.
  • Final sale items are non-returnable.
  • Exchanges are not available. If you would like a different item, please place a new order.

Returned items must be:

  • New and unworn
  • In original condition
  • With all original tags attached

Items not eligible for return or refund include any with:

  • Missing tags
  • Signs of wear
  • Damage
  • Makeup, deodorant marks, stains, or odors
  • Alterations

Any damaged or worn items returned will not be refunded or credited and will be considered final sale.

  • Returns must be received within 14 days of delivery.
  • Items received after 14 days are not eligible for refund or credit.

  • A $125 return fee applies to all returns.
  • This fee will be deducted from your refund.

  • Please allow up to 10 days after your return arrives at our facility for inspection and processing.
  • You will be notified by email once your return is complete.

Sherri Hill reserves the right to cancel orders due to unusual or excessive return activity.

Canadian shoppers are eligible for a full refund of duties and taxes on returns.

General Questions

In-stock gowns are typically delivered within 3–5 business days via DHL Express. Each order is handled with care to ensure it arrives beautifully presented and ready for your special occasion.

Certain gowns are available for preorder to reserve highly sought-after styles. After selecting your size and color, you will see an estimated ship date beneath the Add to Cart button. This reflects when your gown is expected to leave our facility. We recommend ordering early to allow time for any tailoring needs.

Applicable duties and taxes are calculated at checkout and clearly shown before you complete your purchase, so there are no surprises.

We do not operate a standalone boutique. For an in-person shopping experience and personalized fitting assistance, we invite you to visit one of our authorized retail partners listed on our Find a Store page.

To help you select the best fit for your gown, please reference the Size Guide located above the size selection on each product page. If you find yourself between sizes we recommend sizing up. Tailoring a dress to be smaller is generally easier than trying to let it out.

For Retailers

In order to become an authorized Sherri Hill Retailer, please contact us at sales@sherrihill.com or 512-610-1200. Please allow 2-3 weeks post submission for us to process your request. Once processed we will reach out with our decision and any stipulations. Thank you so much for your interest in the Sherri Hill brand, we look forward to our potential partnership.